- Return policy
Once delivered and accepted, items are returnable within 10 calendar days of receiving the item(s) and will be subject to a 20% restocking fee of the inventory charges. Please note that all items must be returned in the manner they were received and in the original factory packaging. Any item(s) already used/assembled or without factory packaging does not qualify for the exchange/refund policy. All boxes and wrappings must be opened correctly. Please do not rip, tear or trash any boxes/wrappings until you are satisfied with your products.
You will then receive a full refund or store credit minus 20% restocking fee plus $60.00 return delivery charges may apply (to avoid return delivery fees, you may send the item back with our delivery driver or return it in person).
By continuing to use our hereinafter referred to as the "Web-Site" and place order with us, the person doing so (hereinafter referred to as the "Customer" and/or "he/she", "his/her", "him/her") agrees with above policy.
Product Arrives Damaged:
If a product arrives damaged, or we made an error, we can ONLY replace it with the same product or the part that's defected Free of charge. If you decide you do not want parts or a replacement, the item can be returned under our standard return policy.
Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, please notify us.
Our professional delivery team will place the item(s) in the room of your choice. Upon delivery, they will present you with an invoice to sign as proof that you have received and paid for your order. You will receive a copy to keep for your own records. You are then responsible for any assembly that is required and the discarding of any packaging or boxes. Most items require light assembly. BestBuyFurnitureDirect's delivery team is not responsible for the assembly of any items and bargaining is not an option at the time of delivery. All the tools you will need and directions for assembly are packaged with the items inside the boxes. Any item(s) already used/assembled or without factory packaging does not qualify for the exchange/refund policy. If you need special assistance, assembly can be arranged for an additional fee. Please contact BestBuyFurnitureDirect.com Customer service for more information or add the assembly service with your order from this page "Assembly Service".
Claims for damaged items must be filed within 3 calendar days of delivery. Claims received after 3 calendar days of delivery will not and cannot be processed.Please remember to inspect your item(s) immediately upon delivery.
Are finish colors accurate?
Yes. However, colors can vary by personal perceptions, monitor type and age, video card differences and printing variations. Due to the nature of the furniture business, BestBuyFurnitureDirect.com cannot guarantee the finish of any wood, leather fabric, stone, color, sheen, texture, natural marks, imperfections, veriations in any grain, color, veining or sheen finishes which may differ and occur naturally.
At Best Buy Furniture Direct, we are always working hard to insure maximum accuracy in the pictures provided us by manufacturer. We will delete/remove a product from our website if we have notice a big difference in the picture from the actual product.